Scheduling Operations Specialist

Equip Health

5d • Remote

About The Position

Equip is looking for a Scheduling Operations Specialist to support our patient and family scheduling needs. This individual is responsible for ensuring a consistent experience for patients and families as they onboard the platform and begin to access Equip’s specialized care team and resources. The Scheduling Operations Specialist serves as one of the introductory points of contact for each patient and family following admission; they help set expectations in alignment with Equip’s care model, schedule initial intake sessions with the multidisciplinary care team, and answer questions to ensure full understanding and engagement before families embark on the recovery journey. In addition, the Scheduling Operations Specialist supports care collaboration with external providers as needed.

Requirements

• Bachelor’s degree in health sciences, business administration, communications or relevant field required
• Minimum of 2 years experience working in a customer/patient success or support role Knowledge of HIPAA policies and procedures
• Comfort with Technology: Proficient with digital, cloud-based communication and software platforms (Slack, G-suite, Zoom, electronic medical record systems)

Responsibilities

• Respond in a timely and efficient manner to assigned onboarding tasks
• During onboarding, support the transition of patients from admissions to treatment by scheduling initial intakes with providers, activating each patient or support’s Equip account, and ensuring a positive start to the treatment journey
• Educate patients during onboarding on the Equip treatment model, virtual modality, and time commitment required for successful recovery in order to ensure strong patient/family expectations alignment
• Update and manage provider schedules in line with workflows
• Collaborate with provider leads to manage instances of provider out of office coverage
• Follow established workflows to create a positive, consistent experience for patients / families when scheduling support is needed, as measured by scheduling satisfaction
• Conduct proactive outreach to patients with appointment gaps (e.g., no shows / cancellations) in order to support strong intake attendance
• Provide input on workflows to identify opportunities for improvements to improve patient satisfaction with scheduling
• Complete required documentation within Equip’s digital systems in a timely and accurate manner
• Adapt to organizational and/or team needs as required

Benefits

• Time Off: Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
• Medical Benefits: Competitive Medical, Dental, Vision, Life, and AD&D insurance. Equip pays for a significant percentage of benefits premiums for individuals and families.
• Maven, a company paid reproductive and family care benefit for all employees.
• Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!
• Other Benefits
• Work From Home Additional Perks: $50/month stipend added directly to an employee’s paycheck to cover home internet expenses.
• One-time work from home stipend of up to $500.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees