Scheduling Operations Manager & Master Scheduler

RELA Language Professionals • Taylorsville, UT

just now • $26 - $29 • Onsite

About The Position

As our Scheduling Operations Manager & Master Scheduler, you’ll lead the heartbeat of RELA’s interpretation operations. Think of yourself as the air traffic controller of a live, fast-moving schedule — except instead of planes, you’re coordinating interpreters across cities, clinics, courts, and clients who are counting on you to show up for them.
This is a working leadership role. You’ll personally command the live schedule when it matters, coach a team of schedulers into stronger independent operators, build the systems and playbooks that make the department run smoothly, and protect our client relationships by making sure nothing slips through the cracks.
It’s high-stakes, high-energy, and incredibly rewarding. And for the right person, it’s also a launching pad into broader operations leadership at a growing, mission-driven company.

Requirements

• Real experience in scheduling, dispatch, logistics, staffing, coordination, or a comparable fast-paced, real-time operations environment.
• Experience coaching, leading, or holding others accountable in a live operations environment.
• A track record of managing many moving parts without losing the details.
• Clear, warm, professional communication across phone, text, email, and chat.
• Comfort with software-driven workflows and juggling multiple systems at once.
• Evidence of ownership — specific things you’ve built, owned, or meaningfully improved in past roles.
• Willingness to give direct feedback professionally and hold standards kindly.
• Flexibility to occasionally flex into early mornings, evenings, weekends, or holidays when the operation really needs you (not every week, but when it matters).
• Proven ability to excel under pressure in fast-paced environments
• A love for solving complex puzzles and problems and just making things work
• Thrive and adapt in rapidly changing situations
• Thrive on the intellectual challenge of efficiently matching interpreters to job requests, akin to achieving a high score in a game
• Problem-solving: Being able to quickly pivot and find a satisfactory solution when a task doesn’t go as planned. All with a smile!
• Eagle-eyed meticulous attention to detail and accuracy
• Special Sense of Geography and Logistics: Utilize a strong sense of local geography for logistical efficiency of interpreters’ assignments, considering the convenience of both clients and interpreters and knowing client and interpreter locations and status
• Multitasking & Time Management: Meticulously organize and monitor workflow Efficiently manage multiple simultaneous tasks, prioritize under pressure, and work within tight deadlines
• Critical thinking Skills: Apply logic and reasoning in scheduling efficiency that will result in a higher number of appointments covered
• Excellent communication skills across multiple channels
• Proficiency in relevant scheduling software and tools
• A collaborative, positive attitude that lifts up the whole team
• Unwavering commitment to confidentiality and professionalism
• Flexibility to adapt to changing schedules and responsibilities
• Take Initiative: Ability to work independently and take ownership of tasks
• Resilience and positive attitude: A sense of humor and ability to roll with the punches in unexpected situations and challenges
• A mind for strategy and efficiency, always looking for ways to optimize processes
• Displays cultural sensitivity and respect for diversity
• Work productively and stay on task and be self-motivating
• Work independently and make decisions without guidance
• Live in or near Murray Utah within reasonable commuting distance with reliable transportation to and from our office
• Training must be completed in person in office

Nice To Haves

• prior team-lead or management experience
• healthcare scheduling or language access background
• experience building SOPs or training systems
• Workforce OS exposure
• bilingual ability (Spanish especially useful)

Responsibilities

• Own the live scheduling operation. Keep today’s schedule under control and tomorrow’s clean before it becomes an emergency. Step into high-priority situations, make smart tradeoff calls on coverage and reassignments, and stabilize hard-to-fill jobs.
• Lead and develop the scheduling team. Set clear standards. Coach schedulers through real situations. Address issues directly and kindly. Manage fairness in weekends, evenings, and on-call so nobody quietly burns out. Build stronger handoffs, reduce dropped follow-through, and create clearer accountability across shifts.
• Build better systems. Improve SOPs, checklists, handoffs, and escalation paths. Turn the veteran knowledge held in a few heads into trainable, repeatable structure. Replace informal rescue efforts with systems the whole team can use.
• Protect client and interpreter trust. Keep communication responsive, calm, and proactive. Support complaint triage. Strengthen trust on both sides of every assignment.

Benefits

• Real ownership — not a title, but actual decision authority over how your department runs.
• Runway to grow into broader operations leadership as RELA scales.
• A mission worth working for. Every shift in this department helps someone understand their doctor, their lawyer, or their child’s teacher in a language they speak.
• A direct, honest culture where your ideas matter and your follow-through is noticed.
• A team that actually cares about doing the work well.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed