GLOBAL OPS - Scheduling & Operations Coordination Specialist

GLOBAL OPS•New York, NY

70d•$40,000 - $45,000•Onsite

About The Position

We are seeking a highly organized, fast-thinking Scheduling & Operations Coordination Specialist to support our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating people and information, and excels at solving problems on the spot. You will play a key role in ensuring our field teams are properly scheduled, supported, and monitored throughout their shifts. If you have experience in operations support, shift coordination, emergency call handling, or real-time workforce monitoring, this role is an excellent fit.

Requirements

Experience in scheduling, operations support, workforce management, coordination, or similar fast-paced roles.
Strong multitasking and time-management abilities.
Excellent communication skills - both written and verbal.
Ability to remain calm and think clearly during urgent or time-sensitive situations.
A proactive mindset with the ability to anticipate needs before issues arise.

Responsibilities

Assign daily and weekly shifts based on employee availability, skill sets, and operational needs.
Maintain optimal staffing levels while minimizing overtime.
Communicate schedule updates clearly and promptly to employees and clients.
Adjust schedules quickly in response to changing priorities.
Track attendance, punctuality, and shift check-ins.
Respond to callouts, no-shows, and last-minute staffing needs by arranging immediate coverage.
Monitor local and global news to identify potential risks impacting operations.
Support our Security Operations Center by assisting employees and clients with real-time updates or escalations.
Confirm that scheduled shifts are completed as planned.
Perform after-shift verification to ensure accurate reporting and documentation.
Update internal systems for shift changes, attendance, and coverage.
Prepare reports to support operational planning.