Scheduling Manager

West Shore Home • Mechanicsburg, PA

2d • Onsite

About The Position

As a Revenue Efficiency Manager at West Shore Home, you will be responsible for overseeing the install and pre-install appointment calendar for each region, ensuring the team is maximizing headcount and meeting revenue targets for branches and the region, while also ensuring the team is hitting daily and individual KPI’s.

Requirements

• High school diploma or equivalent required.
• Two years of Customer Service experience preferred.
• Experience and understanding of navigating all Microsoft Office products including Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Owning daily communication with regional leadership, ensuring all appointments properly resulted and notated, high priority items are addressed, the past and upcoming pre-install and install schedules are reviewed, and act cycles are provided.
• Analyze and audit scheduling data and trends to identify revenue opportunities, minimize inefficiencies, and drive financial performance.
• Responsible for auditing customer interactions to ensure the best possible customer experience and coach Revenue Efficiency Coordinators as necessary.
• Responsible for training and inductions of new employees in accordance with department procedures/guidelines.
• Publish weekly and monthly recap branch reports covering revenue efficiency based on monthly and quarterly targets by branch and region.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) and Roth IRA retirement plans with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED