Scheduling Manager - Escorting Program Operations

Securitas Security Services • Redmond, WA

5h

About The Position

We are seeking a highly organized, analytical, and innovation minded Scheduling Manager to lead the end-to-end scheduling, coordination, and continuous improvement of our escorting program. This program ensures safe, compliant, and timely escorting support for contractors, visitors, vendors, and project teams operating within controlled or sensitive areas.
The ideal candidate is someone who thrives in a fast-paced operational environment, enjoys solving complex scheduling challenges, and can bring creative ideas to modernize and scale a rapidly growing program.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED required.
• Associate's degree or higher required OR 2 years of professional person management experience.
• 3+ years of experience in scheduling, workforce planning, operations coordination, or program management.
• Strong analytical skills and experience working with data to inform operational decisions.
• Proficiency with tools such as Excel, SharePoint, Power BI, or workforce scheduling platforms.
• Strong communication and stakeholder coordination skills.
• Ability to manage shifting priorities in a high volume, dynamic operational environment.
• Demonstrated ability to develop and improve operations processes.
• Strong understanding of compliance requirements in regulated or controlled environments.
• All candidates must be willing to participate in Securitas' pre-employment screening process, including drug screen and background investigation.

Nice To Haves

• Experience in facilities management, security operations, field services, or a similar operational setting preferred.
• We are seeking a strong leader who is calm under pressure, professional in all interactions, and committed to maintaining a secure and welcoming environment.

Responsibilities

• Own the full scheduling lifecycle for escorting personnel, including daily assignments, adjustments, and urgent/real time changed.
• Maintain accurate coverage based on demand forecasts, service-level expectations, and operational priorities.
• Serve as the primary point of contact for scheduling requests from internal stakeholders, contractors, and cross functional teams.
• Partner closely with security, facilities, construction/project teams, and leadership to understand upcoming work requiring escorting support.
• Coordinate resources for large scale vendor operations, maintenance activities, and special events.
• Provide clear, timely communication regarding staffing changes, constraints, and operational impacts.
• Build and maintain dashboards, reports, and performance metrics (coverage levels, utilization, compliance adherence, trends, etc.)
• Analyze escorting demand patterns to optimize staffing stategies and improve efficiency.
• Identify bottlenecks, propose solutions, and lead improvement initiatives to enhance reliability and reduce manual work.
• Leverage scheduling systems or workforce management tools to streamline assignment workflows.
• Drive process automation using tools such as Power BI, Power Automate, or other workflow systems to reduce manual data entry and improve program visibility.
• Evaluate and recommend new tools, processes, or technologies to help scale the program.
• Maintain audit ready documentation, schedules, logs, and operational records.
• Ensure all escorting operations align with safety requirements, access procedures, and compliance standards.
• Update and improve standard operating procedures (SOPs), guidelines, and training materials.

Benefits

• We offer a full benefits package, PTO, weekly pay, and more!
• Medical, Dental, Vision, Life, AD&D, Disability Insurance, plus 401K options.
• 10 Vacation Days Accrued.
• 6 Sick Days.
• 4 Floating Holidays per year.
• Holidays honored - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day.
• Paid Family Leave - up to 12 weeks a year in accordance with State Law.
• Paid Weekly (every Thursday).
• Employee Assistance Program.
• Discounts on childcare, pet daycare, vehicles, electronics, cell phone plans, travel, and more!
• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree