Scheduling Coordinator

Agiliti

9d•$14 - $35•Remote

About The Position

The Surgical Scheduling Coordinator is responsible for booking our equipment for hospitals across the country. This person will handle various interactions (phone/email/cases) to and from surgical customers to guide them through the scheduling process. Hours: Monday - Friday, 10:30 am - 7:30 pm CST On-Call Rotation includes: typically 1-2 weekdays per month and 1 weekend day per month. PRIMARY OBJECTIVES AND RESPONSIBILITIES Handles both initial inbound and follow-up outbound confirmation calls for scheduling of surgical procedures Responds to customer voicemails and emails related to scheduling Schedules cases with multiple modalities, confirming next-day schedules, approving cases via our online scheduling system, and assuring all cases are booked accurately Identifies scheduling barriers and implements solutions to improve scheduling results Follows established precaution and procedures in the performance of job duties to ensure a safe work environment. Adhere to policies regarding safety, confidentiality, and HIPAA guidelines Participates in ongoing training to improve their understanding of our department and what we offer our customers Assist in other tasks as assigned by Supervisor and/or Manager QUALIFICATIONS High School Diploma or equivalent required Proven work experience as a Scheduling Coordinator or in Customer Service Previous Call Center Experience Strongly preferred Proficiency in Scheduling Software preferred Experience using Microsoft Office 365 (Outlook, Word, and Excel) Knowledge of clinical/medical practice operations, procedures, terminology, and administrative procedures preferred For Remote Position Only: Separate work area free of distraction KNOWLEDGE, SKILLS AND ABILITIES Superior phone and written customer service skills Effective communication, both written and verbal with active listening skills Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals. Patient and empathetic attitude toward others Computer literacy and In-depth knowledge of Microsoft Office 365 Possession of strong problem-solving skills and sound judgment. Familiarity/working knowledge of call center/ACD phone systems. Dependable attendance and punctuality Adaptable and flexible - comfortable working in fast-paced environments Strong time management and organizational skills Comfortable sitting in front of the computer for extended periods of time Disclaimer This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact [email protected]. Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows. Our customers also deploy the individual elements of EVM — Clinical Engineering, Onsite Equipment Management and Rental Services — to ensure patient-ready equipment is in the right place at the right time. More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients. Our nationwide network ensures quick response to customer needs throughout the U.S. We believe every interaction has the power to change a life. Join Agiliti and help make a difference for health care providers and patients nationwide.

Requirements

High School Diploma or equivalent required
Proven work experience as a Scheduling Coordinator or in Customer Service
Experience using Microsoft Office 365 (Outlook, Word, and Excel)
For Remote Position Only: Separate work area free of distraction
Superior phone and written customer service skills
Effective communication, both written and verbal with active listening skills
Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
Patient and empathetic attitude toward others
Computer literacy and In-depth knowledge of Microsoft Office 365
Possession of strong problem-solving skills and sound judgment.
Familiarity/working knowledge of call center/ACD phone systems.
Dependable attendance and punctuality
Adaptable and flexible - comfortable working in fast-paced environments
Strong time management and organizational skills
Comfortable sitting in front of the computer for extended periods of time

Nice To Haves

Previous Call Center Experience Strongly preferred
Proficiency in Scheduling Software preferred
Knowledge of clinical/medical practice operations, procedures, terminology, and administrative procedures preferred

Responsibilities

Handles both initial inbound and follow-up outbound confirmation calls for scheduling of surgical procedures
Responds to customer voicemails and emails related to scheduling
Schedules cases with multiple modalities, confirming next-day schedules, approving cases via our online scheduling system, and assuring all cases are booked accurately
Identifies scheduling barriers and implements solutions to improve scheduling results
Follows established precaution and procedures in the performance of job duties to ensure a safe work environment.
Adhere to policies regarding safety, confidentiality, and HIPAA guidelines
Participates in ongoing training to improve their understanding of our department and what we offer our customers
Assist in other tasks as assigned by Supervisor and/or Manager