Scheduling Coordinator - Appliance Retailer

WDC Kitchen & Bath Center•Moorpark, CA

1d•$20 - $22•Onsite

About The Position

About Us: WDC Kitchen & Bath Center is Southern California’s premier retailer and builder distributor of home appliances and plumbing fixtures. For over 40 years, we have proudly served homeowners, contractors, designers, and builders with exceptional products, expert guidance, and world-class customer service. As we continue to grow, we are looking for a dynamic and driven Builders Division - Scheduling Coordinator to join our team and contribute to our continued success. Position Summary: This role is part of our Builders Department, a team dedicated to providing excellent service for large orders of product, usually to construction firms specializing in housing developments. The Scheduling Coordinator supports these efforts by effectively communicating with clients about their delivery and installation timelines and verifying details. The ideal candidate will possess an organized mindset, excellent customer service values, and come from some experience with delivery coordination task. They should be comfortable excel, Microsoft suite, and making phone calls.

Requirements

2-4 years’ experience with customer service role
Proficient in MS Office
Good organizational skills
Ability to communicate clearly verbally and in writing, and demonstrate good listening skills
Minimum High school diploma or GED required
Schedule availability: Monday – Friday and occasional weekends

Nice To Haves

Some experience in construction industry or delivery coordination preferred

Responsibilities

Interact with industry professionals in professionally and with strong communication to provide best-in-class customer service.
Answer incoming calls from customers and sales team members to provide assistance and coordination on open orders.
Make outbound calls and emails to notify clients of their product availability, setting a delivery and/or installation date, and providing any other clarifying information needed.
Using various software to review open orders for accuracy and updating orders or customer information if changes occur.
Review Quotes and Purchase Order’s received.
Ensure pricing and models numbers are correct.
If there are discrepancies identified, escalating the matter to find a solution and notifying the appropriate persons involved.
Collaborate between other departments for problem solving needs.
Act as liaison between administrative departments and the client, ensuring consistent and accurate information in all communications.
Occasionally assist with other aspects of the order and delivery process such as, delivery dispatch, data entry, and purchase order follow-ups.
Other duties as assigned.