Scheduling Coordinator

Impact Fire • Danvers, MA

1d • Onsite

About The Position

The main objectives of this position are to support the operations management team in a dispatching/administrative role. This position is a scheduling and administrative position and reports to the department manager. The Scheduling Coordinator will be responsible for having a strong focus on customer service/support. The Scheduling Coordinator is also responsible for any other administrative tasks assigned by the division manager.

Requirements

• Dispatching/Administrative experience
• Strong customer service skills
• Above average typing speed
• Strong grammatical and spelling skills
• Competency with Microsoft Office Suite
• Pleasant and professional phone manner
• Neatness and organizational skills
• Excellent listening and communication skills
• Ability to manage multiple priorities
• A strong work ethic and professional appearance
• An ability to quickly learn new tasks

Responsibilities

• Performing triage on incoming customer calls
• Scheduling service for customers as necessary
• Dispatching technicians to perform service at customer sites as necessary
• Answer phone calls, text or email messages
• Provide customer support as necessary
• Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note taking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees