Scheduling Coordinator

Impact Fire • Willimantic, CT

5d

About The Position

The main objective of this position is to support the operations management team in an administrative schedule/dispatching role. Position requires excellent organizational skills. This position reports to the office manager and branch manager. The Scheduling Coordinator will be responsible for having a strong focus on customer service/support. The position is also responsible for any other administrative tasks assigned by the office manager/branch manager.

Requirements

• Dispatching/Administrative experience preferred
• Strong customer service skills
• Above average typing speed
• Strong grammatical and spelling skills
• Competency with Microsoft Office Suite
• Pleasant and professional phone manner
• Neatness and organizational skills
• Excellent listening and communication skills
• Ability to manage multiple priorities
• A strong work ethic and professional appearance
• The ability to fit in with our culture of teamwork
• An ability to quickly learn new tasks

Responsibilities

• Customer service to all customers and incoming calls is priority #1.
• Performing triage on incoming customer calls for emergency services.
• Scheduling routine inspection, testing, maintenance, and services for customers as necessary.
• Setting up routine jobs/work orders prior to starting of each month (National academy customers and our local house customers)
• Dispatching technicians to perform service at customer sites as necessary.
• Answer phone calls, text or email messages
• Communication with all team members via phone, text, email.
• Provide customer support as necessary.
• Invoicing of routine National account jobs for services such as fire extinguisher/emergency light inspections, routine fire sprinkler/backflow inspection/testing, and kitchen suppression inspections upon completion.
• Sending paperwork (reports, photos, completed work orders, and invoices) to customers.
• Submitting inspection reports to towns using third party compliance, customers, and fire marshals.
• Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note taking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed