Scheduling Coordinator

Mountainside Treatment Center • Canaan, CT

38d • $18 - $22 • Onsite

About The Position

About the Position:
Join a Mission-Driven Team Making a Real Difference

Mountainside is seeking a highly organized, compassionate Scheduling Coordinator to support our Detox and Residential programs. This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys coordinating details, and wants to play a meaningful role in supporting individuals on their recovery journey.

As a Scheduling Coordinator, you’ll be at the center of daily operations—connecting clients, families, clinicians, and providers to ensure seamless care from admission through discharge. Your work directly supports high-quality treatment delivery and a positive client experience.

Schedule:
Tuesday – Saturday: 7:30 AM – 4:00 PM

Requirements

• A detail-oriented professional who thrives in a fast-paced, collaborative environment
• Strong organizational, prioritization, and communication skills
• Ability to manage competing deadlines with accuracy and professionalism
• Comfort working with schedules, data, and electronic medical records
• A customer-service mindset with empathy for clients and families
• Interest in or experience within behavioral health, healthcare, or human services
• High School Diploma or equivalent
• At least 1 year of experience in:
• Administrative or scheduling roles
• Care coordination
• Healthcare, behavioral health, or insurance-related environments

Nice To Haves

• Associate’s Degree in Healthcare or related field

Responsibilities

• Serve as a friendly and professional point of contact for clients, families, staff, and community partners
• Coordinate and schedule internal and external appointments in accordance with client needs and Mountainside policies
• Maintain and manage prescriptive care schedules and interdisciplinary team assignments, including Medical, Psychiatric, Clinical, Family Wellness, and Wellness services.
• Support continuity of care by managing scheduling throughout the full treatment episode
• Accurately assign and track billing codes for services rendered
• Organize, audit, and maintain scheduling data to ensure services are delivered appropriately
• Document all client-related communications clearly and thoroughly in the electronic medical record
• Manage a high-volume workload, including schedules for 90+ clients and daily email communications
• Collaborate closely with clinical, medical, and administrative teams to support smooth daily operations
• Apply knowledge of substance use treatment processes to support effective coordination of care
• Take on additional responsibilities as needed to support team and program success

Benefits

• Comprehensive benefit package
• Paid Time Off (which increases after 1 year with Mountainside)
• Paid holidays including a Multicultural Holiday
• 401(k) with employer matching
• Free meals while working on the Canaan campus
• Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees