Scheduling Coordinator

Veterinary Staffing Solutions dba IndeVets•Philadelphia, PA

61d•Remote

About The Position

Overview Scheduling Coordinator Voted one of INC.’s Fastest Growing Companies and a Best Place to Work for the past four years, IndeVets is a company devoted to making the lives of veterinarians better. We were built to address the mental health crisis in vet med by giving doctors back the time they deserve for better work-life balance. Our highly credentialed veterinarians fill in for permanent staff at hospitals facing shortages across the U.S. Our mission is to bring balance, fulfillment and joy back to vet med while providing our partner hospitals with consistent, compassionate coverage to maintain excellent care for pets. The Scheduling Coordinator is responsible for supporting our veterinarians and partner hospitals throughout their day-to-day staffing needs, which include creating & managing schedules and resolving partner concerns. This is a Tier 1 customer support role using VOIP-phone, email, and text.

Requirements

High school diploma, or equivalent, required.
Minimum of two years’ experience in a customer service position.
Previous experience with productivity and scheduling software, with a preference for Salesforce, ClickUp, and Microsoft environments
Customer Service Oriented – Passionate about building relationships with employees and delivering world-class customer experience
Attention to Detail – Actively participates in team efforts to present accurate information and maintain clean data.
High initiative and goal-oriented – Self-motivated and interested in creating their own opportunities within a growing company; forward thinking self-starter who learns quickly and seeks to improve their surroundings
Autonomous – Able to work independently using good judgement
Strong Multi-Tasker – Ability to monitor and participate in multiple parallel projects
Team Player – Collaborates with product team members working toward one goal
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
HQ office space or home office space
Travel to HQ office space as needed
Frequent typing and talking over the phone or Teams
Comply with all operational standards and employment laws and regulations

Nice To Haves

Previous experience working in fast-growing startups, veterinary, or staffing industries is a plus.

Responsibilities

Ensures a high level of customer service by communicating with hospitals & veterinarians about scheduling needs, respecting the autonomy and self-managing culture of our doctors
Serves as the primary point of contact for any scheduling department inquiries
Leads empathetic conversations surrounding “bad news” scheduling topics like callouts
Collaborates with Hospital Success Team to build positive relationships with partner hospitals.
Participates in policy, product, and procedure improvement efforts with the Operations Manager and Product Team
Availability for evening and weekend on-call shifts ~1 week per month
Perform other job duties as assigned by members of management.

Benefits

Medical Insurance with a monthly Company contribution, including two fully paid options
Low-Cost Dental and Vision Insurance
Company-Paid Short-Term Disability Insurance
Low-Cost Long-Term Disability Insurance
Company-Paid Life and Accidental Death & Dismemberment (AD&D) Insurance
Voluntary Employee, Spouse, and Dependent Life Insurance
Company-Paid Employee Assistance Program (EAP)
Paid Parental Leave
Generous Paid-Time Off
401(k) and Roth 401(k) contribution with 100% employer match up to the first 4% with no vesting period