Scheduling Coordinator
About The Position
YELM US Associates, LLC, parent company of Ultimate Care and Swift Home Care, is seeking dedicated and detail-oriented Scheduling Coordinators to join our team in Brooklyn, NY! As a Scheduling Coordinator, you will play a critical role in ensuring the efficient and effective scheduling of our home health care staff to meet the needs of our clients. We are looking for individuals with both home care coordination experience and are bilingual in English/Spanish. This is a great opportunity for someone who wants to take their experience to the next level. Join our growing team and help make a meaningful difference every day.
Requirements
- Prior experience in home care scheduling or healthcare coordination preferred.
- Proficiency with HHAeXchange or similar scheduling platforms is a plus.
- Strong multitasking and problem-solving skills.
- Excellent phone etiquette and communication skills.
- Bilingual (Spanish, Creole, etc.) is required.
- Must be comfortable working in a fast-paced, team-oriented environment.
Responsibilities
- Coordinate and schedule home care services based on clients’ needs, preferences, and caregiver availability.
- Assign caregivers based on skills, client compatibility, and availability, ensuring consistent and long-term placements.
- Manage a high volume of incoming calls, addressing inquiries and resolving issues promptly.
- Adapt quickly to scheduling changes caused by call-outs, emergencies, or updated client needs.
- Maintain accurate and up-to-date scheduling records using HHAeXchange.
- Perform daily attendance tracking and follow up on EVV submissions or caregiver timesheets.
- Review and document temporary orders daily.
- Call existing patients monthly and document communication using internal templates.
- Liaise between caregivers, clients, and healthcare professionals to ensure clear communication and efficient service delivery.
- Provide general administrative support including answering phones, updating reports, and maintaining
Benefits
- Comprehensive Health, Vision, Dental Benefits
- 401k Retirement plan + Employer Match
- Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
- Generous paid time off, sick time + more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
