Scheduling Coordinator

Impact Fire • Knoxville, TN

1d

About The Position

This position requires the skills and ability to provide service coordination and office administrative support. Job duties include customer service, logistically scheduling work orders, creating estimates and proposals for our internal Operations and Business Development teams. The ideal candidate will work with the field technicians and management to ensure consistent best in industry customer satisfaction, and business growth.

Requirements

• Prior scheduling experience is a plus but not required.
• Skilled and self-motivated individual, team-oriented and can work well alone, or in collaboration with others.
• Exceptional telephone and personal customer service skills and ability to work under time constraints.
• Excellent problem-solving skills.
• Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
• Excellent attention to detail.
• Strong verbal, written and interpersonal communication skills.
• Strong ability to facilitate a positive working environment for customers and team members.
• Familiarity with Great Plans is a plus.

Nice To Haves

• Prior scheduling experience
• Familiarity with Great Plans

Responsibilities

• Handle incoming customer calls, including service dispatching, tracking and scheduling of services.
• Enter, update and maintain accurate information in our operational systems, Great Plains.
• Provide assistance and support to field technicians who are experiencing unanticipated delays and/or schedule changes.
• Administer the check in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians.
• Procure Parts/Materials for service work orders.
• Establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback.
• Perform other duties and responsibilities as requested or required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed