Scheduling Coordinator

Lightwave Dental•Cary, NC

16h

About The Position

If you're friendly and compassionate and would enjoy working with an energetic, professional team, we're looking for you! We're a busy practice in Cary with outstanding staff to support you as you help care for our valued patients. You'll and your immediate and extended family receives complimentary dental care. Our dentists value each employee and invest in your continued education and provide health and life insurance. If you meet the requirements, please apply today, and join us for excellence in dentistry! Position Summary: The Scheduling Coordinator will be responsible for checking out patients and collecting outstanding balances, reviewing the schedule, and making appointments, and answering the phones. There may be other tasks required as necessary that fall outside of the typical Scheduling Coordinator role. Examples include reviewing treatment plans and serving as the backup to other front office positions.

Requirements

3 or more years of administrative assistant/front office/patient advocate experience, preferably in a dental or medical setting
Computer proficiency including Microsoft Office Suite, Practice Management Software (such as TAB32), and the ability to learn new programs
Is well-organized and able to prioritize multiple tasks and responsibilities
Ability to demonstrate independent thinking and exercise good/sound judgment
Ability to perform frequent, repetitive work with attention to detail
Ability to be flexible and accept different work assignments with a positive approach
Ability to follow instructions and take responsibility for own actions
Ability to exercise confidentiality with patients and patient care
Ability to work both independently and in a team environment
Availability until 6pm on Tuesdays and one Saturday from 8am-1pm every month

Responsibilities

Answering phone calls, creating appointments for both new and existing patients
Collect all monies due for services rendered
Review/audit patients and update status in TAB32
Review upcoming schedules for accuracy of appointments and frequency limitations
Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements
Confirm appointments not confirmed through Yapi software
Accurately correspond with patients verbally and via email
Oversee appointment schedule to create a seamless yet productive day
Coordinate and collaborate with clinical team to ensure seamless patient management experience
Present treatment plans when necessary
Respond to doctors, patients, and employee concerns and inquiries and seek assistance when necessary
General office duties and other duties as required