Scheduling Coordinator

Visiting Angels Columbus West•Columbus, OH

1d•$52,000 - $58,000•Onsite

About The Position

The Scheduling Coordinator plays a vital role in ensuring clients receive consistent, high-quality care by managing and maintaining caregiver schedules. This role requires balancing client needs, caregiver availability, and agency policies to create seamless care experiences. The Scheduling Coordinator is the primary point of contact for caregivers regarding assignments and scheduling, while also supporting clients and families with timely communication and schedule adjustments.

Requirements

Previous experience in scheduling, staffing coordination, or office administration preferred.
Experience in home care, healthcare, or senior services strongly preferred.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills (both verbal and written).
Proficient in scheduling software, Wellsky (formerly ClearCare), and basic computer applications.
Ability to remain calm under pressure and resolve scheduling conflicts quickly.
Compassionate, patient, and professional demeanor when working with seniors and caregivers.

Responsibilities

Develop, maintain, and update caregiver schedules to ensure all client needs are met.
Match caregivers with clients based on skills, experience, location, and client preferences.
Ensure continuity of care by minimizing changes in caregiver assignments whenever possible.
Adjust schedules promptly in response to call-offs, client changes, or emergencies.
Track caregiver availability, preferences, and restrictions in scheduling software.
Act as the main liaison for caregivers regarding schedules, shift confirmations, and changes.
Communicate promptly with clients and families regarding any changes in caregiver schedules.
Provide professional, courteous, and compassionate customer service to clients, families, and staff.
Collaborate closely with the team to ensure client care plans are fully supported.
Maintain accurate and up-to-date schedules in agency systems.
Ensure compliance with state, federal, and Visiting Angels policies regarding caregiver assignments.
Document caregiver call-offs, tardiness, or availability changes for performance records.
Assist with timesheet and payroll verification by confirming shifts worked.
Work closely with recruiters and HR to understand caregiver staffing levels and availability.
Provide feedback to management regarding caregiver performance or recurring scheduling issues.
Participate in after-hours or on-call scheduling rotation, if required.