Scheduling Coordinator

Mifflinburg•Mifflinburg, PA

1d•$19•Onsite

About The Position

Senior Helpers is the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as a GREAT PLACE TO WORK 6 YEARS IN A ROW ! Come join the company voted 2023 READERS CHOICE by Harrisburg Magazine for Best Home-Care Company ! We are actively looking for a full time Scheduling Coordinator , based in our Mifflinburg, PA office. Primary Responsibilities (including, but not limited to): Under direct supervision of the Care Manager, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Regular Work week office scheduled hours are Monday- Friday 8am-4pm. Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day Track and record in Matrix Care all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the Care Manager on a regular basis as determined. Communicate with the Care Manager regarding areas of need for additional caregivers based upon client load/location. Audits time cards on a regular basis to ensure hours match scheduled hours On Call rotating evenings during the week. Other duties as assigned by Care Manager

Requirements

Minimum of one year in a staffing/recruiting position
Professional experience in the field of customer service
Knowledge of general healthcare staffing requirements
Team player, excellent communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment
Excellent problem-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions

Responsibilities

Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or “call-outs” arise.
Company schedule must be complete for the next business day/weekend before leaving for the day
Track and record in Matrix Care all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the Care Manager on a regular basis as determined.
Communicate with the Care Manager regarding areas of need for additional caregivers based upon client load/location.
Audits time cards on a regular basis to ensure hours match scheduled hours
On Call rotating evenings during the week.
Other duties as assigned by Care Manager

Benefits

$19/hr starting wage
Bi-weekly performance based bonus potential of up to $3,250 per year
2 weeks paid vacation + 8 paid company holidays
Eligible for Medical, Dental, Life Insurance, Short Term Disability Insurance and more after 30 days
On-Call Pay
Opportunities for advancement

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