Scheduling Coordinator

iCare Health Solutions Enterprise • Miami, FL

1d • $16 - $18

About The Position

Responsible for coordinating and scheduling patients for services at various ophthalmology and optometry practices in a timely, professional, and courteous manner using scripting and the scheduling guidelines established by the practice. Essential Functions Receive inbound patient calls in a high-volume call center environment Schedule patient with the appropriate provider based on need/issue Utilize various systems to determine appointment availability and schedule the appropriate appointment Collect all relevant patient demographic information, including insurance coverage, patient medical history, etc Educate patients on the referral process and arrange for any diagnostic testing Leverage fundamental knowledge and understanding of the treatment protocols and specialty providers involved in managing diseases of the eye and vision care Maintain patient confidentiality and the privacy of health information Other duties and responsibilities as assigned by management

Requirements

• 2 years of experience in healthcare or a related field
• Strong customer orientation and servicing skills
• Consistently displays professionalism and a positive rapport with fellow employees
• Demonstrated initiative in accomplishing goals
• Excellent interpersonal skills to interact with patients over the phone in an energetic and empathetic manner
• Ability to work in a fast-paced environment, with the ability to handle multiple tasks simultaneously
• Detail-oriented and well-organized
• Excellent verbal and written communication skills
• Ability to work with a variety of system applications
• Bilingual English and Spanish required

Nice To Haves

• Experience with NextGen
• VSP Vision

Responsibilities

• Receive inbound patient calls in a high-volume call center environment
• Schedule patient with the appropriate provider based on need/issue
• Utilize various systems to determine appointment availability and schedule the appropriate appointment
• Collect all relevant patient demographic information, including insurance coverage, patient medical history, etc
• Educate patients on the referral process and arrange for any diagnostic testing
• Leverage fundamental knowledge and understanding of the treatment protocols and specialty providers involved in managing diseases of the eye and vision care
• Maintain patient confidentiality and the privacy of health information
• Other duties and responsibilities as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed