Scheduling Coordinator

Agiliti

9d • $14 - $35 • Remote

About The Position

The Surgical Scheduling Coordinator is responsible for booking our equipment for hospitals across the country. This person will handle various interactions (phone/email/cases) to and from surgical customers to guide them through the scheduling process.
Hours: Monday - Friday, 10:30 am - 7:30 pm CST
On-Call Rotation includes: typically 1-2 weekdays per month and 1 weekend day per month.

Requirements

• High School Diploma or equivalent required
• Proven work experience as a Scheduling Coordinator or in Customer Service
• Experience using Microsoft Office 365 (Outlook, Word, and Excel)
• For Remote Position Only: Separate work area free of distraction
• Superior phone and written customer service skills
• Effective communication, both written and verbal with active listening skills
• Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
• Patient and empathetic attitude toward others
• Computer literacy and In-depth knowledge of Microsoft Office 365
• Possession of strong problem-solving skills and sound judgment.
• Familiarity/working knowledge of call center/ACD phone systems.
• Dependable attendance and punctuality
• Adaptable and flexible - comfortable working in fast-paced environments
• Strong time management and organizational skills
• Comfortable sitting in front of the computer for extended periods of time

Nice To Haves

• Previous Call Center Experience Strongly preferred
• Proficiency in Scheduling Software preferred
• Knowledge of clinical/medical practice operations, procedures, terminology, and administrative procedures preferred

Responsibilities

• Handles both initial inbound and follow-up outbound confirmation calls for scheduling of surgical procedures
• Responds to customer voicemails and emails related to scheduling
• Schedules cases with multiple modalities, confirming next-day schedules, approving cases via our online scheduling system, and assuring all cases are booked accurately
• Identifies scheduling barriers and implements solutions to improve scheduling results
• Follows established precaution and procedures in the performance of job duties to ensure a safe work environment. Adhere to policies regarding safety, confidentiality, and HIPAA guidelines
• Participates in ongoing training to improve their understanding of our department and what we offer our customers
• Assist in other tasks as assigned by Supervisor and/or Manager

Benefits

• Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED