Scheduling Coordinator

Senior Helpers•Milwaukee, WI

12d•$17 - $21

About The Position

The Home Healthcare Scheduling Coordinator is responsible for coordinating and maintaining caregiver schedules for current and prospective home care clients. This role ensures accurate staffing coverage, timely resolution of scheduling issues, and proper documentation to support payroll, billing, and agency operations. The ideal candidate is highly organized, proactive, and comfortable working in a fast-paced, 24/7 care environment.

Requirements

Strong organizational, time management, and problem-solving skills
Excellent interpersonal, communication, and telephone skills
Ability to communicate clearly and professionally, both verbally and in writing
Proficiency in Microsoft Office Suite
Minimum of one year of scheduling experience required, particularly in: Home care Healthcare Hospitality

Nice To Haves

Working knowledge of WellSky or similar home care scheduling software preferred
Non-medical in-home care or home health experience preferred
Ability to work independently and collaboratively in a team environment
Must be at least 18 years of age
Reliable transportation required
Valid auto insurance required

Responsibilities

Schedule and manage all home care cases, including current and prospective clients
Proactively resolve staffing challenges related to client or caregiver schedule changes
Maintain accurate scheduling logs, staffing calendars, and attendance records
Track and document approved and unapproved caregiver absences
Notify management promptly of all staffing issues
Ensure the accuracy and integrity of all scheduling calendars
Document all on-call occurrences and communicate updates to the scheduling team verbally and/or in writing
Verify timecards against schedules for payroll and billing accuracy
Process caregiver clock-ins and clock-outs and record payroll data
Maintain strict confidentiality of client, employee, and agency information