Scheduling Coordinator - NJ4S

Family Connections, Inc. • East Orange, NJ

28d

About The Position

Supports NJ4S program by reviewing and assigning applications for services.

Requirements

• Associate’s degree with two years’ experience in scheduling and office management in community-based services/social services setting.
• Applicants who do not possess the required education may substitute additional experience as indicated on a year-for-year basis with thirty (30) semester hour credits being equal to one (1) year of experience.
• A valid New Jersey driver’s license, safe driving record, and vehicle availability are required.
• Knowledge of community resources, social services, and mental health systems.
• Ability to identify problems/challenges and to consider potential solutions independently.
• Ability to use data to promote continuous quality improvement.
• Excellent time management and organizational skills.
• Ability to supervise staff regarding trauma-informed interventions.
• Ability to work with individuals from diverse backgrounds.
• Ability to work professionally and collaboratively on a multi-disciplinary team.
• Leadership capabilities: Ability to empower others while being personally accountable; Ability to delegate responsibility while holding staff accountable for their decisions, actions, and results.
• Inspires and motivates staff.
• Flexible, fair, and caring, without sacrificing accountability.
• An advocate for consumers.
• Excellent listener and communicator (verbal and written)
• Ability to build respect, trust, and consensus.
• An imaginative and collaborative problem solver.
• Ability to work with people who have varying perspectives on issues.
• Proven track record in program management and collaboration.

Nice To Haves

• Additional education and related experience are preferred, such as a Bachelor’s degree in a Human Services related field, and experience in the provision of prevention-related programs.
• Preferred knowledge and experience using Microsoft Excel and/or Salesforce.

Responsibilities

• Review applications from queue based on the school district needs level, type of participants, and desired service.
• Follow up with school representative as required.
• Assign application to Prevention Consultant and/or Clinician.
• Schedule and confirm consultation between Prevention Consultant and/or Clinician and school representative using NJ4S system, Salesforce.
• Answers general and new participant inquiries.
• Communicates with potential applicants, supporting them with the scheduling and application process.
• Facilitates the paperwork process with potential applicants.
• Coordinates inquiries with the NJ4S Supervising Scheduling Coordinator to ensure tiered services are provided accordingly.
• Assists with scheduling and hosting NJ4S Community Advisory Board meetings.
• Assists with data collection and reporting as required by DCF.
• Coordinates and schedules NJ4S staff meetings.
• Maintains and orders office supplies for program.
• Participates in training as required.
• Provide front desk support for 7 Glenwood Suite 101 and Suite 304, providing excellent customer service, at all times.
• Manage all inquiries in a professional and courteous manner, in person on the telephone or via email.
• Greet, assist and/direct visitors.
• Ensure that the reception area and waiting room represent clean, safe and professional Agency standards for clients and staff.
• Confirm receipt and inform staff regarding packages that arrive at the front desk.
• Perform other duties as assigned by the NJ4S Supervising Scheduling Coordinator.

Benefits

• Benefits include medical, dental, life insurance, long term disability, retirement plans, and additional supplementary benefits.
• You will also be eligible to accrue vacation, personal, and sick days in addition to 12 paid holidays, and summer wellness Fridays.
• Benefits also include professional development assistance, referral program, internal/external trainings, Capella University partnership, 403b retirement plan with employer matching (3% max) (you can enroll in your 403b without a waiting period) , employer-paid life insurance, employer paid Long-term Disability (LTD) insurance, employer paid Accidental Death & Dismemberment (AD&D) insurance, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees