Scheduling Coordinator

LifeMD • Greenville, SC

7h

About The Position

The Scheduling Coordinator supports daily telehealth scheduling operations by ensuring accurate appointment booking, provider alignment, and patient access in accordance with established workflows and licensure requirements.
This role focuses on execution and process adherence, serving as a key operational partner to Clinical Operations, Sales, and Customer Support teams. The ideal candidate is detail-oriented, process-driven, and comfortable working in a fast-paced, metrics-based telehealth environment.

Requirements

• High school diploma or equivalent
• 0–2 years of experience in healthcare, customer service, or administrative support
• Strong attention to detail and organizational skills
• Ability to follow structured processes and standardized workflows
• Comfortable working with multiple systems simultaneously
• Process adherence
• Detail orientation
• Accountability
• Professional communication
• Time management
• Adaptability in fast-paced telehealth environment

Nice To Haves

• Experience in telehealth or healthcare scheduling
• Familiarity with EMR/EHR systems
• Experience in a remote or high-volume operational environment

Responsibilities

• Schedule, reschedule, and manage patient appointments across specialties
• Ensure appointments are aligned with provider licensure, state coverage, and availability guidelines
• Follow established scheduling templates and workflows without deviation
• Identify and escalate scheduling conflicts, coverage gaps, or provider capacity concerns to the Team Lead
• Maintain accurate documentation within scheduling and EMR systems
• Support provider template updates and scheduling adjustments as directed
• Assist with new provider onboarding by implementing pre-built scheduling templates
• Monitor daily schedule changes and ensure appropriate coverage across territories
• Adhere to SLAs, patient wait time targets, and productivity expectations
• Maintain strict adherence to company policies, SOPs, and HIPAA regulations
• Ensure patient demographic and appointment data is accurate and complete
• Participate in quality assurance reviews and corrective action processes as needed
• Escalate operational concerns appropriately and in a timely manner
• Collaborate with Sales, Customer Support, and Clinical teams to facilitate smooth patient onboarding
• Participate in team meetings and required trainings
• Accept coaching and feedback to improve performance and scheduling accuracy
• Meet established KPIs related to: Scheduling accuracy Productivity and volume Response times Schedule utilization
• Demonstrate reliability in attendance, punctuality, and workflow management

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (Roth 401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation & Public Holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED