Scheduling Coordinator Family Hospice
UPMC•Altoona, PA
•Onsite
About The Position
The Family Hospice Scheduling Coordinator is an on-site position responsible for coordinating the clerical and scheduling functions for the multidisciplinary team under the direction of the Clinical Manager. Healthcare and scheduling experience are preferred for this role.
Requirements
- High school diploma or GED required.
- Act 34
Nice To Haves
- 1-year related work experience preferred.
- Competency with PC preferred.
- Knowledge of medical terminology preferred.
- Healthcare and scheduling experience
Responsibilities
- Attend compliance training and adhere to the organization standards of conduct, policies and procedures.
- Focus on customer service and continually strive to perform the duties of their job in a manner that results in optimal patient satisfaction.
- Identify, develop, and participate in process improvement opportunities within the home health agency that will enhance the quality of the services provided.
- Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC toward patients, visitors, staff, peers, physicians, and other departments within the organization.
- Completes payroll duties as assigned
- Calls all new patients for an Admission visit or Resumption of Care visit
- Performs visit verification activities daily. Verifies visits provided to visits ordered, scheduled, documented, and notifies Clinical Manager of discrepancies
- Responsible for maintaining the team master schedule and visit verification
- Performs scripted Welcome Calls and Outreach Calls to all new patients
- Coordinates with Clinical Manager and Intake to schedule all patient admissions, and initial visits for internal multidisciplinary referrals
- Coordinates scheduling of homecare patient visits based on patient needs, productivity expectations and staffing, with assistance of Clinical Manager
- Process, reconcile and distribute patient information as needed
- Accept patients, family and staff telephone calls and facilitate communication between team members.
- Update patient information, print patient information and reports as required and/or directed.
Benefits
- Full-time benefit options available!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
