Scheduling Coordinator (MOSM)

Montage Health • La Porte, IN

7d

About The Position

Under the leadership of the Office Manager, the Scheduling Coordinator is responsible for managing all aspects of the physician’s office and surgical scheduling to ensure seamless patient care and efficient clinic operations. This includes scheduling in-office appointments and new patient referrals according to physician protocols, coordinating surgical procedures, securing required authorizations and pre-certifications, and verifying insurance eligibility. The role requires consistent communication with physicians, administrative staff, patients, and external facilities to ensure all appointments, procedures, and follow-up care are accurately arranged and supported with the appropriate documentation. Additionally, the Scheduling Coordinator provides backup coverage for colleagues, handles patient communications through calls, texts, faxes, and messages, and performs various general office duties. A strong focus on customer service, attention to detail, and teamwork is essential, along with a commitment to maintaining patient confidentiality and upholding safety and professional standards in all interactions.

Requirements

• computer literate with the ability to type a minimum of 45 words per minute
• general understanding of basic computer systems
• strong organizational skills
• attention to detail
• ability to follow through on tasks
• excellent telephone communication skills
• capable of adapting to changing priorities, deadlines, and urgent situations
• ability to read and write simple correspondence
• communicate effectively with patients, staff, and providers
• perform basic mathematical functions using whole numbers, fractions, and decimals
• strong reasoning skills to follow detailed instructions and address routine issues in a structured, fast-paced environment
• High school diploma or general education degree (GED), two-year college degree, and/or two years office or related experience

Nice To Haves

• Experience with Electronic Medical Record (EMR) systems and Microsoft applications
• working knowledge of medical terminology, office equipment, and filing systems

Responsibilities

• managing all aspects of the physician’s office and surgical scheduling
• scheduling in-office appointments and new patient referrals according to physician protocols
• coordinating surgical procedures
• securing required authorizations and pre-certifications
• verifying insurance eligibility
• consistent communication with physicians, administrative staff, patients, and external facilities
• providing backup coverage for colleagues
• handling patient communications through calls, texts, faxes, and messages
• performing various general office duties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED