Scheduling Coordinator: Service - Austin Subaru

Austin Subaru•Austin, TX

5d•$22•Hybrid

About The Position

The Continental Automotive Group is an exceptional place to be, and lucky for you, we're recruiting! We are a locally-owned, family-operated company with locations in North/Central Austin. Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package. Check out our Transformational Not Transactional Culture! #TNT https://www.youtube.com/watch?v=hHUUEfO11N4 Responsibilities/Competencies include but are not limited to: Genuine desire to create a world-class experience for customers/co-workers Desire and ability to work autonomously (4 T’s: Task, Time, Technique, and Team) Polished, professional, and positive phone and email communication skills Handling and responding promptly to incoming calls, emails, texts, and online chats Communicating with customers regarding appointment scheduling, appointment changes, missed appointments, and cancellations Complete required outbound calls daily (missed appointments, recalls, customer lists) Some time will be spent at our service reception desk in which you will be directing customers to the waiting area, advisors, and setting up transportation for customers. Achieve and maintain Subaru certification Engaged participation in developmental growth (i.e, trainings, peer shadowing, book club) Do you possess the personal qualities listed? If so, then you might be just who we're looking for!

Requirements

Basic computer abilities (quickly learn different software, basic spreadsheet use, Google Docs, Google Sheets, etc.)
Moderate understanding of web browser functions
Must be able to type at 45+ WPM (no looking at your hands as you type!)
Experience in an environment of moderate pressure, and capable of making conscientious decisions on the fly
Must have held a valid driver's license for at least 1 year
Must be at least 18 years of age to be considered

Nice To Haves

Fully written and spoken bilingual
Prior relevant hands-on experience with CRM/DMS scheduling software, sales, service, or phone systems is always a bonus

Responsibilities

Genuine desire to create a world-class experience for customers/co-workers
Desire and ability to work autonomously (4 T’s: Task, Time, Technique, and Team)
Polished, professional, and positive phone and email communication skills
Handling and responding promptly to incoming calls, emails, texts, and online chats
Communicating with customers regarding appointment scheduling, appointment changes, missed appointments, and cancellations
Complete required outbound calls daily (missed appointments, recalls, customer lists)
Directing customers to the waiting area, advisors, and setting up transportation for customers
Achieve and maintain Subaru certification
Engaged participation in developmental growth (i.e, trainings, peer shadowing, book club)

Benefits

Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
14 Paid Time Off Vacation Days/Year (60 days - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
$200 Donation to Charity of Your Choice with Approval