Scheduling Coordinator

Hospice of NW Ohio•Toledo, OH

23h

About The Position

Initiates monthly staff schedules for Hospice Aides and other schedules in Homecare as needed. Assigns a Hospice Aide to each patient referred for services according to individual patient need, geographical location and Hospice Aide availability, within established agency guidelines. Communicates with families and caregivers to coordinate the referral process. Contacts/notifies the assigned Hospice Aide, patient, family, ECF charge nurse and primary nurse/team leader to set up a schedule for HHA visits and substitutes on a day-to-day basis. Informs individual HHA of the daily cancellations and refusal of care or any other reason patient may not want or need a HHA visit on that day. Documents the assignment, occurrences or communication with patient/family in the assignment on a progress note. Alerts primary nurse/team leader of any special needs or concerns. Responsible to learn and utilize agency technology made available by the agency to increase efficiency, communication and performance of duties. Attends staff meetings and completes all mandatory training. Will provide homecare visits, if necessary. Holds in strictest confidence all patient information and discloses information and data only to persons authorized by Hospice. Performs other duties as assigned.

Requirements

Must be a State Tested Nursing Assistant (STNA) or able to obtain within first 90 days of employment.
Has working experience charting in an EMR system, Netsmart system preferred.
High school diploma or equivalent required
Demonstrates strong computer skills with a working knowledge of Microsoft Office applications – Word, Excel and Outlook.
Must have excellent data entry skills.
One year experience with scheduling coordination; previous experience in homecare preferred.
Possesses strong verbal and written communication skills.
Possesses excellent organizational skills and the ability to schedule work in order to meet deadlines.
Possesses a valid driver’s license with an automobile in good working order that is insured according to agency requirements.
Is committed to the philosophy, goals, and objectives of Hospice of Northwest Ohio.

Nice To Haves

Has working experience charting in an EMR system, Netsmart system preferred.
One year experience with scheduling coordination; previous experience in homecare preferred.

Responsibilities

Initiates monthly staff schedules for Hospice Aides and other schedules in Homecare as needed.
Assigns a Hospice Aide to each patient referred for services according to individual patient need, geographical location and Hospice Aide availability, within established agency guidelines.
Communicates with families and caregivers to coordinate the referral process.
Contacts/notifies the assigned Hospice Aide, patient, family, ECF charge nurse and primary nurse/team leader to set up a schedule for HHA visits and substitutes on a day-to-day basis.
Informs individual HHA of the daily cancellations and refusal of care or any other reason patient may not want or need a HHA visit on that day.
Documents the assignment, occurrences or communication with patient/family in the assignment on a progress note.
Alerts primary nurse/team leader of any special needs or concerns.
Responsible to learn and utilize agency technology made available by the agency to increase efficiency, communication and performance of duties.
Attends staff meetings and completes all mandatory training.
Will provide homecare visits, if necessary.
Holds in strictest confidence all patient information and discloses information and data only to persons authorized by Hospice.
Performs other duties as assigned.