Scheduling Coordinator

Impact Fire • Williston, VT

1d

About The Position

The primary objectives of this position is to support the operations management team in an administrative role. This position is a scheduling and administrative position and reports to the department manager. The Scheduling Coordinator will be responsible for having a strong focus on customer service and support. The Scheduling Coordinator is also responsible for any other administrative tasks assigned by the division manager.

Requirements

• Skilled and self-motivated individual, team-oriented and can work well alone, or in collaboration with others maintaining a pleasant & professional demeanor.
• Demonstrate exceptional telephone and personal customer service skills and ability to work under time constraints.
• Excellent logistical and problem-solving skills.
• Solid organizational skills and the ability to handle multiple priorities simultaneously.
• Excellent attention to detail.
• Strong verbal, written and interpersonal communication skills.
• Competency with Microsoft Office Suite
• Excellent listening and communication skills
• Exhibit a strong work ethic and professional appearance.
• Successful completion of a drug test and pre-employment background screening is required.
• MVR checks are required for all driving positions.

Responsibilities

• Receive and process incoming customer calls and emails, including dispatching, tracking, and scheduling of services.
• Enter, update and maintain accurate information in Company operational system (e.g. Service Trade).
• Provide assistance and support to field technicians experiencing unanticipated delays and/or schedule changes.
• Procure parts and materials for work orders.
• Provide service budgets & quotes to customers.
• Answer phone calls, texts and email messages
• Establish and maintain a customer satisfaction follow-up & call-back procedure and provide management with appropriate updates.
• Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note taking
• Coordinate and schedule fire protection repairs/installation for our customers. This includes scheduling, tracking, and communicating with both the sub and the customer.
• Project Management (Fire Sprinkler, Fire Extinguisher, Backflow, Hood Systems, Fire Alarm) or have worked for a Service Company.
• Both written and verbal business to business correspondence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees