EVV & Assessment Services - Scheduling Coordinator

Wellcove•PENSACOLA, FL

About The Position

The Scheduling Coordinator is responsible for efficiently organizing, managing, and maintaining schedules to ensure smooth operations and optimal use of resources. This role involves coordinating and scheduling assessment appointments with Nurse Assessors, resolving scheduling conflicts, and serving as a central point of communication between team members, clients, and nurse assessors. The Scheduling Coordinator plays a critical role in ensuring deadlines are met, priorities are balanced, and workflows remain seamless, contributing to the overall success and productivity of the organization.

Requirements

Excellent computer skills including proficient with Microsoft office applications, Adobe Acrobat.
Ability to work remotely and independently.
Displays a positive ‘can do’/customer-first attitude.
Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities.
Demonstrate a high level of proficiency in the use of the English language in oral and written forms.
Ability to multi-task and work in multiple systems.
Willingness to learn new duties and technology-related skills as required.
Collaborative team spirit.
Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
School Diploma or GED required.

Responsibilities

Schedule, manage, and maintain schedules for appointments.
Coordinate with stakeholders to ensure availability.
Utilize scheduling software and tools to manage calendars and track schedules.
Update and communicate schedule conflicts promptly.
Serve as the primary point of contact for scheduling inquiries.
Make outbound calls to complete assessment scheduling
Prioritize tasks and activities to align with organizational goals.
Answering inbound phone calls for messages left from outbound calls
Maintain confidentiality and professionalism in managing sensitive scheduling information.
Provide feedback and recommendations to enhance scheduling efficiency
Other projects as defined