Scheduling Coordinator

Pearce Services•Terrell, TX

19h•$22 - $28

About The Position

As a Scheduled Coordinator you will be working closely with Field Managers, Parts Managers, and Service Delivery Coordinators, the Scheduler monitors the regional work order pipeline, coordinates site access and escort requirements, and ensures all parts-dependent jobs are scheduled with consideration of ETA and project urgency. This role supports both enterprise and national accounts and contributes directly to operational success and customer satisfaction.

Requirements

Minimum 3–5 years of experience in service scheduling or field operations
Proficiency in Microsoft 365 (Excel, Outlook, Teams, etc.)
Experience with cloud-based scheduling platforms (e.g., NetSuite, Salesforce)
Strong understanding of technician utilization, job costing, and service delivery timelines
Excellent time management, multitasking, and problem-solving skills
Effective communicator with ability to coordinate across cross-functional teams
Detail-oriented with a proactive mindset and ability to work independently

Nice To Haves

Familiarity with parts logistics and ETA coordination is a plus

Responsibilities

Monitor regional work order pipelines and prioritize scheduling based on due dates, technician availability, and skill requirements.
Coordinate with Field Managers and Technicians to ensure proper job assignment and readiness.
Arrange site access and escort requirements, ensuring technicians can enter sites without delay.
Collaborate with Parts Managers to track part ETAs and schedule jobs accordingly to minimize downtime and align billables with incurred costs.
Communicate regularly with Service Delivery Coordinators to keep them informed on scheduling status, especially for enterprise and national accounts.
Maintain accurate records of scheduled jobs and updates within cloud-based platforms.
Follow divisional and regional guidance on utilization rates and ensure targets are consistently met.

Benefits

Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option.
To help you recharge, we have paid vacation and paid holidays.
For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training.
To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.

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