Scheduling Coordinator

LifeMD•Greenville, SC

16h•$28

About The Position

About us LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care. About the role The Scheduling Coordinator supports daily telehealth scheduling operations by ensuring accurate appointment booking, provider alignment, and patient access in accordance with established workflows and licensure requirements. This role focuses on execution and process adherence, serving as a key operational partner to Clinical Operations, Sales, and Customer Support teams. The ideal candidate is detail-oriented, process-driven, and comfortable working in a fast-paced, metrics-based telehealth environment.

Requirements

High school diploma or equivalent
0–2 years of experience in healthcare, customer service, or administrative support
Strong attention to detail and organizational skills
Ability to follow structured processes and standardized workflows
Comfortable working with multiple systems simultaneously

Nice To Haves

Experience in telehealth or healthcare scheduling
Familiarity with EMR/EHR systems
Experience in a remote or high-volume operational environment

Responsibilities

Scheduling Execution Schedule, reschedule, and manage patient appointments across specialties
Ensure appointments are aligned with provider licensure, state coverage, and availability guidelines
Follow established scheduling templates and workflows without deviation
Identify and escalate scheduling conflicts, coverage gaps, or provider capacity concerns to the Team Lead
Maintain accurate documentation within scheduling and EMR systems
Operational Support Support provider template updates and scheduling adjustments as directed
Assist with new provider onboarding by implementing pre-built scheduling templates
Monitor daily schedule changes and ensure appropriate coverage across territories
Adhere to SLAs, patient wait time targets, and productivity expectations
Quality & Compliance Maintain strict adherence to company policies, SOPs, and HIPAA regulations
Ensure patient demographic and appointment data is accurate and complete
Participate in quality assurance reviews and corrective action processes as needed
Escalate operational concerns appropriately and in a timely manner
Team Collaboration Collaborate with Sales, Customer Support, and Clinical teams to facilitate smooth patient onboarding
Participate in team meetings and required trainings
Accept coaching and feedback to improve performance and scheduling accuracy
Performance Metrics Meet established KPIs related to: Scheduling accuracy Productivity and volume Response times Schedule utilization
Demonstrate reliability in attendance, punctuality, and workflow management