Scheduling Coordinator - Orthopedics

Prime Healthcare•Auburn, ME

About The Position

Central Maine Healthcare Orthopedics is seeking a Full Time, Scheduling Coordinator to join our team! Position Summary: Assume primary responsibility for the creation and maintenance of the many complex schedules that are required and support the department in other ways as needed. Essential Duties: Integrate time/day/procedure-specific requirements/requests of physicians. Provides coverage for other department members in their absence or for time consuming projects. Ongoing: Maintains rapport and open communication with staff to facilitate productive day-to-day operations, and a firm/pleasant foundation from which to work out scheduling conflicts. Customer Service: Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service. Maintains a pleasant and helpful demeanor and presents a professional appearance toward all internal and external customers at all times. Consistently initiates interaction to provide assistance to individuals who may not be direct customers of the employee (i.e. asks patients who appear to be lost if they need assistance in finding their way). Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customer’s problem. Conducts all work activities with respect for coworkers, including the maintenance of a pleasant and professional environment, fostering calmness during stressful situations. Interacts with supervisory personnel in a professional, supportive and courteous manner, venting emotions appropriate to time and place. Demonstrates a commitment to service by consistent attendance and punctuality, scheduling absences according to departmental requirements, and incurring unplanned absences only when unavoidable circumstances exist. Education and Experience: Previous experience working in health care setting. Equal Employment Opportunity: CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities. About Central Maine Healthcare: Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.

Requirements

Previous experience working in health care setting

Responsibilities

Assume primary responsibility for the creation and maintenance of the many complex schedules that are required
Support the department in other ways as needed
Integrate time/day/procedure-specific requirements/requests of physicians
Provide coverage for other department members in their absence or for time consuming projects
Maintain rapport and open communication with staff to facilitate productive day-to-day operations, and a firm/pleasant foundation from which to work out scheduling conflicts
Interact with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service
Maintain a pleasant and helpful demeanor and presents a professional appearance toward all internal and external customers at all times
Consistently initiate interaction to provide assistance to individuals who may not be direct customers of the employee (i.e. asks patients who appear to be lost if they need assistance in finding their way)
Take appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customer’s problem
Conduct all work activities with respect for coworkers, including the maintenance of a pleasant and professional environment, fostering calmness during stressful situations
Interact with supervisory personnel in a professional, supportive and courteous manner, venting emotions appropriate to time and place
Demonstrate a commitment to service by consistent attendance and punctuality, scheduling absences according to departmental requirements, and incurring unplanned absences only when unavoidable circumstances exist