Scheduling Coordinator - Orthodontic Treatment Program

Nationwide Children's Hospital • Columbus, OH

9d

About The Position

Overview: Full-time; hours vary 7a–5p based on schedule. Current hours: Mon–Wed 7:45a–4:15p, Thurs 7a–3p, Fri 7:45a–3:15p. Ideal for someone highly organized, tech-savvy, and comfortable navigating multiple applications. Requires strong typing, excellent grammar, attention to detail, and the ability to learn quickly and adapt. Takes pride in delivering accurate, high-quality work. Medical experience is a plus, but we value aptitude, a learning mindset, and strong administrative skills over years of experience. A rare opportunity to join a stable team where employees stay long term, with many having 7–15 years of service. Job Description Summary: Manages the entire patient scheduling process of their section and maintains patient reminder activity in conjunction with the scheduling.

Requirements

• High School graduate or equivalent, required.
• Two years of medical secretary experience, required.
• Excellent customer service skills to interact with the public internal and external.
• OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Pushing / Pulling: 0-25 lbs, Standing
• FREQUENTLY: Color vision, Flexing/extending of neck, Reaching above shoulder, Walking
• CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting
• Talking on telephone Constantly (67-100%)

Nice To Haves

• Medical experience is a plus, but we value aptitude, a learning mindset, and strong administrative skills over years of experience.

Responsibilities

• Creates templates, identifies conflicts, and schedules patients as directed and according to availability and priority.
• Adjusts schedules and distributes updated schedules to necessary parties.
• Maintains accurate records and statistics.
• Coordinates with relevant parties to ensure that all necessary resources are available for scheduled events and collection of pre-registration information.
• Sends reminders or directs phone calls to patients, ensuring that they are aware of upcoming events and appointments.
• Generates reports on scheduling activities and presents them to relevant parties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees