Scheduling Coordinator - OR (1.0 Days)

Mercy Cedar Rapids•Baltimore, MD

30d

About The Position

This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.

Requirements

Role models exemplary customer service skills both verbally and non-verbally in person and on the phone.
Creates welcoming environment for all healthcare team members
Remains focused in stressful situations and performs multiple tasks quickly
Handles multiple priorities in a distracting environment
Ability to work in close proximity to others
Manages anger/fear/hostility
Two years of health care and/or secretarial experience preferred
Strong computer skills required
High School Diploma or equivalent preferred
American Heart Assocation Basic Life Support (BLS) required as specified per department guidelines listed above.

Nice To Haves

Medical Assisting Diploma, Associate of Applied Science Degree preferred
Medical Terminology strongly preferred

Responsibilities

Receives and handles telephone communications accurately and timely
Coordinates scheduling patients
Completes data entry from procedural records in an accurate and timely fashion
Implements changes and assists with revisions on patient orders and requests
Organizes and prioritizes daily work effectively.
Receives and directs visitors within the department as indicated
Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary
Promotes a positive and professional image, collaborates with healthcare team including physicians, nurses and discharge planners
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Coordinates scheduling for Digestive Health after hours
Calls in staff for emergency cases as indicated
Refers conflicts and procedural questions to Nurse Manager/Charge RN
Responds to real/potential problems based on urgency related to surgery schedule
Reviews and updates surgery schedules daily
Utilizes computer system to run requested reports for physicians, administration and quality initiatives