Scheduling Clerk

UHS•Aiken, SC

About The Position

Aiken Regional Medical Centers, located in Aiken, South Carolina, is a 273-bed acute care facility providing top quality and safe healthcare to the residents of Aiken and surrounding communities since 1917. Aiken Regional Medical Centers has been ranked a top hospital in South Carolina by the American Heart Association for its treatment of heart attack, heart failure and Stroke, and most recently, coronary artery disease. Additionally, Aiken Regional provides comprehensive healthcare services such as behavioral health (Aurora Pavilion Behavioral Health), emergency medical care (main hospital and ER at Sweetwater), orthopedic surgeries, maternity, rehabilitation services(Hitchcock Rehabilitation Services), imaging, and wound care. Visit us online at: https://www.aikenregional.com Position Description: The position is responsible for performing duties required to schedule and pre-register patients for procedures and surgical cases/services; prints schedules for departments as needed; gathers and reports statistical data as requested.

Requirements

High School Diploma required.
Medical Terminology (Advanced) certificate required or demonstrates successful completion of an accredited course
Phone etiquette
Familiar with ancillary departments scheduling requirements.
Previous experience in a customer service setting, preferably medical related.

Responsibilities

Capable of using manuals to locate appropriate CPT codes.
Displays excellent customer service skills while interacting with customers via phone, e-mail, correspondence or in person.
Has an advanced understanding of medical terminology.
Demonstrates a good understanding of Insurance processing requirements i.e.; (verification, authorization, terms, requirements and regulations).
Familiar with all current computer applications used in the Customer Access department such as but not limited to the following: Cerner Scheduling, SMS, HDX, Search America, Document Imaging, Internet, Medical Necessity screening.
Able to read and interpret physician orders in accordance with requirements established for clean claim processing. i.e.; V-codes, Inpatient only procedures, non-covered, etc.
Perform other duties as assigned.