Scheduling Center Representative

LA CLINICA DE LOS CAMPESINOS INC•Stevens Point, WI

About The Position

The Scheduling Center Representative plays a key role in connecting patients with the care they need. This position supports multiple clinic locations by coordinating appointments, verifying insurance and registration details, and ensuring a positive patient experience with every interaction. This is an excellent opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.

Requirements

High School Diploma or equivalent required.
Minimum of 3 years of experience scheduling appointments in a healthcare or call center environment.
Excellent communication and customer service skills.
Ability to remain calm and professional under pressure.
Strong organizational and problem-solving abilities.
Proficiency with Microsoft Office Suite and experience with EHR systems (Epic or Dentrix preferred).
Ability to work independently and as part of a team.

Nice To Haves

Bilingual in Spanish preferred.

Responsibilities

Schedule patient appointments with clinical providers using Epic and Dentrix software.
Update daily schedules to reflect cancellations, walk-ins, and urgent appointments.
Collect and verify pre-registration and insurance information for new and existing patients.
Coordinate with billing staff to confirm insurance coverage in real time.
Triage incoming phone calls and route them appropriately.
Maintain patient call lists for those Available on Short Notice (ASN) to optimize scheduling.
Schedule procedures after authorization and explain consent requirements as needed.
Communicate effectively and compassionately with patients of diverse backgrounds.
Collaborate with front desk staff to ensure efficient patient flow across clinic sites.
Uphold HIPAA standards and patient confidentiality at all times.
Participate in meetings, training, and quality improvement initiatives.