SCHEDULING ASSISTANT INTERNAL APPLICANTS ONLY

Medstar Ambulance•Clinton Township, MI

58d

About The Position

The Assistant Central Scheduler supports the daily coordination of staffing and scheduling across Medstar’s operations. Working closely with the Central Scheduler and Operations leadership, this role helps ensure schedules are accurate, complete, and aligned with operational needs. The Assistant Central Scheduler provides administrative and logistical support for scheduling, timekeeping, attendance control, and communication with field personnel to maintain a safe, efficient, and well-staffed operation.

Requirements

At least one year of administrative or scheduling experience, preferably in healthcare, public safety, or EMS.
Strong computer skills, including Microsoft Excel, Word, and scheduling/timekeeping software.
Excellent communication and interpersonal skills.
High attention to detail and strong organizational abilities.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Demonstrated ability to maintain confidentiality and professional discretion.

Nice To Haves

Prior EMS or dispatch experience (EMT, Paramedic, or Dispatcher).
Experience with scheduling software and data reporting tools.
Knowledge of EMS operations, medical control systems, or related compliance requirements.

Responsibilities

Assist with creating, updating, and maintaining daily and long-term schedules for all divisions.
Input, adjust, and verify shift assignments in scheduling software.
Support the processing of time-off requests, shift trades, and open shift postings.
Monitor attendance logs and assist in tracking attendance control metrics.
Help compile and distribute daily, weekly, and monthly schedule reports.
Assist with the preparation of special event coverage schedules.
Communicate with field staff regarding schedule changes, open shifts, and coverage needs.
Support the Central Scheduler in coordinating mandatory training and recertification scheduling.
Prepare and organize documentation for payroll review, ensuring accurate timekeeping records.
Maintain confidentiality with employee information and adhere to all company policies.
Provide administrative support for the performance recognition program and attendance communications.
Collaborate with Operations Managers to ensure coverage meets service and compliance requirements.
Perform other duties as assigned to support scheduling and operational efficiency.