Scheduling & Arrival Specialist I / Council Bluffs Office
About The Position
At Children’s, the region’s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve. Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities. The Scheduling and Arrival Specialist plays a key role in creating a positive first impression and ensuring a smooth experience for patients and families. Specialists are embedded within clinic teams, developing deep expertise in provider clinical standards, decision trees, and scheduling templates to ensure accurate appointments and seamless coordination of patient care. The Scheduling and Arrival Specialist ensures that every patient interaction, whether in person or by phone, is handled with accuracy, empathy, and efficiency, reflecting our People First Promise and ICARE values. In support of patient care and team needs, this role may occasionally provide coverage at other locations based on patient volume or operational demand.
Requirements
- Strong communication, organizational, and problem-solving skills, with attention to detail.
- Basic technical skills to assist with various patient needs.
- Pursues making great experiences extraordinary.
- Be proactive and creative in creating personalized connections to patients and their families.
- Strong interpersonal and customer service skills, with a patient-centered approach.
- A desire to care greatly for children,
- Ability to handle sensitive patient information and maintain confidentiality.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
Nice To Haves
- High school diploma or equivalent
- Customer service or reception, or call center experience
- Bilingual skills preferred; candidates must pass a bilingual proficiency test to qualify for bilingual pay.
Responsibilities
- Patient Check-In
- Scheduling and Coordination
- Customer Service
- Systems and Process Management
- Compliance and Adherence
- Quality Assurance and Continuous Improvement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
