Scheduling and Front Desk Assistant

Sophos Speech and Academics•Phoenix, AZ

8h•Onsite

About The Position

Sophos Speech and Academics is seeking a dependable, detail-oriented Scheduling and Front Desk Assistant to support daily operations at our center. This role focuses primarily on scheduling and phone coverage while also supporting front desk operations and maintaining an organized, welcoming office environment. This position is fully in person and requires strong professionalism, accuracy, and consistency.

Requirements

High school diploma or equivalent required
Strong organizational skills and attention to detail
Clear, professional written and verbal communication skills
Comfortable using scheduling systems, phones, email, and standard office technology
Ability to multitask and remain organized in a fast-paced environment
Reliable attendance is essential due to front desk and scheduling coverage needs

Nice To Haves

Prior experience in a front office, scheduling, or customer-facing role preferred

Responsibilities

Schedule, adjust, and confirm tutoring and therapy sessions using the company’s scheduling system
Answer incoming phone calls, return voicemails, and route inquiries appropriately
Communicate schedule changes clearly with families and providers
Track provider availability and support accurate session placement
Greet families, students, and visitors in a professional and welcoming manner
Maintain front desk coverage during assigned hours
Ensure a calm, organized lobby and check-in area
Monitor, restock, and organize office and session supplies
Maintain basic cleanliness of shared spaces, including light cleaning of the front desk area, lobby, and therapy rooms as needed
Notify leadership when supplies are running low or replacements are needed
Maintain accurate student and provider records
Support daily office workflows and assist with administrative tasks as assigned
Follow established procedures and confidentiality requirements