Scheduling Coordinator - Front Desk

Harrington Orthodontics•South Bend, MI

17h

About The Position

Summary of Position: The Scheduling Coordinator is responsible for handling the patient intake and flow and coordinating all appointments and scheduling with the practice and doctors. This role is vital and requires a high level of attention to detail and organization in a fast-paced environment. Key Benefits: In addition to your hourly rate, we offer a competitive benefits package that includes monthly bonus opportunities, Medical/Rx, Dental, and Vision coverage, a retirement plan (401-k) with a percentage match, flexible spending accounts, health savings accounts, an employee assistance program, and several other benefit options . Benefit-eligible new hires can enroll in coverage that is effective on their first day of employment. Further details on the benefits program are available upon request. Essential Job Function: Schedule, authorize and send pertinent medical records/orders for appointments Maintain a positive and friendly attitude and deliver excellent customer service to patients Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness Be receptive to training and coaching on best practices Maintain an organized working space Coordinate with other team members and doctors as needed for scheduling issues or questions Other duties as required as they relate to the position Knowledge, Skills and Abilities: Understanding of best practices in the industry as it relates to schedule coordination and patient intake Excellent customer service experience Have excellent written and oral communication skills Compassion and high level of service for our patients, parents, and staff Integrity, always doing the right thing Dependable, reliable to be at work when scheduled Attention to detail Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines Professional manner and appearance at all times Computer skills: Microsoft office and Web Browser Telephone skills: Proper telephone etiquette and information gathering skills Education and Experience High-School Diploma Required 1-3 Years Relative Experience Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link .

Requirements

Understanding of best practices in the industry as it relates to schedule coordination and patient intake
Excellent customer service experience
Have excellent written and oral communication skills
Compassion and high level of service for our patients, parents, and staff
Integrity, always doing the right thing
Dependable, reliable to be at work when scheduled
Attention to detail
Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
Professional manner and appearance at all times
Computer skills: Microsoft office and Web Browser
Telephone skills: Proper telephone etiquette and information gathering skills
High-School Diploma Required
1-3 Years Relative Experience

Responsibilities

Schedule, authorize and send pertinent medical records/orders for appointments
Maintain a positive and friendly attitude and deliver excellent customer service to patients
Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
Be receptive to training and coaching on best practices
Maintain an organized working space
Coordinate with other team members and doctors as needed for scheduling issues or questions
Other duties as required as they relate to the position