Scheduler

Heritage - Crystal Clean LLC•Oregon, OH

1d•Onsite

About The Position

We are seeking a highly organized and detail-oriented Scheduler to join our team at Crystal Clean, LLC. In this role, you will be responsible for ensuring smooth operations between our customers and technical teams, ensuring compliance with environmental and safety regulations, and delivering exceptional customer service in a hazardous waste management environment. You will be a key point of contact for customers, providing support, managing service delivery, and collaborating closely with internal teams to resolve operational issues.

Requirements

High School Diploma, Associates Degree from an from an accredited College or University preferred.
Minimum 2-3 years of experience in a customer-facing operations role, preferably in hazardous waste management, environmental services, or industrial operations.
Familiarity with hazardous waste disposal processes, environmental regulations, and safety protocols.
Strong communication skills, both written and verbal, with the ability to communicate information clearly to clients.
Excellent organizational and time management skills with attention to detail.
Must exhibit outstanding customer service and follow-up skills
Ability to work collaboratively across teams, managing multiple tasks in a fast-paced environment.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), and knowledge of client management software or ERP systems.

Nice To Haves

Knowledge of hazardous waste management software or compliance tracking systems.
Certifications related to hazardous waste handling, OSHA, or environmental safety.
Experience with regulatory agencies such as EPA, state/local environmental bodies.

Responsibilities

Serve as the primary point of contact for customers (generators/brokers and other), ensuring their needs are addressed promptly and effectively.
Build and maintain strong relationships with clients, providing excellent customer service.
Work closely with Operations, Sales, and Management, Brokers, Generators and others to schedule waste deliveries into the facility in accordance to ESOI’s guidelines.
Address client concerns, complaints, and service requests, ensuring their satisfaction.
Respond to emails in a timely and professional manner, referring more complex conversations to the appropriate individuals when applicable.
Maintain effective relationships with key internal/external stakeholders. Seek to continuously improve the solutions we provide
Work closely with the operations and technical teams to coordinate waste disposal schedules, deliveries, and pickups.
Create/maintain the delivery schedules for various internal/external customers
Requests and coordinate proper shipping documents prior to arrival.
Perform other miscellaneous tasks as assigned.
Run reports when necessary related to waste volumes per generator.
Maintain comprehensive and up-to-date records of client interactions, regulatory documents and upkeep of emails in proper folders.
Ensure all service logs, regulatory reports, and client communications are properly filed and accessible.
Prepare and provide manifest documents to Customers as needed.
In coordination with Manager, maintain records for union employee vacations, floating holidays and absences.