Scheduler

Excel Nursing Services • Springfield, MA

22d

About The Position

Scheduler – The Behind-the-Scenes Hero of Care Full-Time | Monday–Friday Day Shift Location: Greater Springfield Office Why This Role Matters Every great caregiver visit starts with a solid schedule. As our Scheduler, you’ll balance calendars, coordinate coverage, and handle last-minute changes—ensuring clients receive uninterrupted care and caregivers enjoy predictable, balanced shifts. In short, you keep the heart of our agency beating. Your Day-to-Day Impact as a Scheduler

Requirements

• Prior experience as a scheduler, staffing coordinator, or dispatcher (healthcare preferred)
• Strong computer skills with scheduling platforms and Microsoft Office
• Sharp attention to detail and strong multitasking ability
• Calm, empathetic communication style—even under pressure
• Excellent organizational and customer service skills
• A proactive, team-focused attitude

Nice To Haves

• College degree preferred

Responsibilities

• Develop and manage daily and weekly caregiver schedules
• Match caregivers to clients based on skills, availability, and care needs
• Serve as the main point of contact for caregivers, clients, and case managers
• Track attendance, manage call-outs, and ensure full shift coverage
• Enter and update referrals accurately in the EMR system
• Communicate schedule changes promptly and clearly
• Coordinate with the Nursing Supervisor on oversight and field visits
• Support payroll through accurate scheduling records
• Assist HR with staffing-related administrative tasks
• Participate in the after-hours on-call rotation
• Support client retention and outreach efforts as needed

Benefits

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development
• Competitive pay
• Vision, and life insurance
• Paid time off and sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees