Scheduler

Great Lakes Medical Imaging • Williamsville, NY

15d • $18 - $23

About The Position

The Patient Service Representative – Scheduling is a key member of the GLMI Scheduling Team, working in a fast-paced call center environment to coordinate patient imaging appointments across multiple locations. Remote work opportunities may be available once performance expectations are met.

Requirements

• Strong computer skills including information systems and Google-based programs
• Excellent verbal communication skills (phone and in-person)
• Strong customer service and problem-solving skills
• Ability to multitask in a fast-paced environment
• High School Diploma or equivalent; prior administrative experience preferred.
• Ability to sit, stand, and use a computer for extended periods
• May lift up to 25 pounds
• Ability to communicate effectively with patients
• Ability to work in a fast-paced environment
• Ability to think quickly and make decisions

Nice To Haves

• Experience in radiology or medical terminology preferred

Responsibilities

• Answer inbound calls and schedule imaging exams across multiple GLMI locations
• Screen and route calls efficiently to appropriate departments
• Make outbound calls to schedule exams for patients and physician offices
• Verify insurance and obtain prior authorization information
• Communicate preparation instructions and appointment details to patients
• Document notes accurately within patient charts
• Obtain medical records via phone, fax, or internal systems
• Manage voicemail messages and phone queue status throughout shift
• Route and organize documents within digital fax system
• Utilize medical systems and scheduling platforms effectively
• Perform additional duties as assigned; overtime may be available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees