Scheduler - Dean McGee Eye Institute - Northwest Oklahoma City

OU Health•Oklahoma City, OK

22h•Onsite

About The Position

This position involves scheduling patient testing, procedures, and admissions. It requires obtaining pre-certification/authorization numbers and accurately entering them into the scheduling or registration system, as well as obtaining and entering accurate insurance information. The role also includes answering incoming phone calls. OU Health is Oklahoma's only comprehensive academic health system, encompassing hospitals, clinics, and centers of excellence. With 11,000 employees and over 1,300 physicians and advanced practice providers, it boasts the state's largest doctor network offering a full range of specialty care. OU Health operates the state's only freestanding children's hospital, the National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma's flagship hospital (the state's only Level 1 trauma center), and Edmond Medical Center. The organization's mission is to lead healthcare in patient care, education, and research, striving to improve lives through innovation in medical care, education, and research, while investing in people, technologies, and facilities.

Requirements

High school diploma or GED required.
Communication - communicates clearly and concisely, verbally and in writing.
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
Interpersonal skills - able to work effectively with other employees, patients and external parties.
PC skills - demonstrates proficiency in PC applications as required.
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems.
Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

Nice To Haves

1 or more years of work experience in scheduling preferred.

Responsibilities

Answer telephone in a timely and professional manner.
Schedules all patients for ancillary, surgical, and medical testing/procedures/admissions through the Meditech scheduling module.
Select accurate insurance carrier plans and informs the patient or physician office staff of any carrier that is out of network or of any carrier that may result in a decrease on benefits.
Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module.
Ensure that any edits performed in the scheduling module are also duplicated in the admissions module.
Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech down-time.
Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system.
Select the correct patient medical record number consistently.
Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available.
Utilize appropriate method/tool to communicate with Patient Access and other facility departments, as necessary.
Edit medical accounts to a PRE status per facility or SSC standards and guidelines.
Receive, maintain, and index physician orders per facility and SSC standards and guidelines.
Attends in-service presentations and completes mandatory education week.
Performs other duties as assigned.