Scheduler (102417)

U.S. Dermatology Partners•Tyler, TX

2d•Onsite

About The Position

The Scheduler is responsible for scheduling appointments and performing various clerical duties to support patients and clinical staff in providing patient care. Key tasks include managing provider schedules (excluding procedural appointments like Mohs, excisions, cryotherapy, laser), verifying patient demographic and insurance information, confirming appointments, providing location instructions, and handling data entry and retrieval. The role also involves answering telephones, directing calls, and assisting visitors. The Scheduler must adhere to all safety policies and procedures, maintain a high standard of customer service, and perform other duties as needed to support the organization.

Requirements

Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience
Detail oriented, professional attitude, reliable
Management and organizational skills to support the leadership of this function
Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
Interpersonal skills to support customer service, functional, and teammate support needs
Able to communicate effectively in English, both verbally and in writing
Mathematical and/or analytical ability for basic to intermediate problem solving
Basic to intermediate computer operation
Proficiency with Microsoft Excel, Word, and Outlook
Specialty knowledge of systems relating to job function
Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Responsibilities

Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
Verifies all pertinent patient demographic information in computer system, including insurance information.
Confirms patients’ appointment and answers incoming questions about appointments.
Instructs patients in locations and directions.
Enters appropriate data into computer and retrieves data.
Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
Performs other duties that may be necessary or in the best interest of the organization.