Scheduler

Corewell Health • Royal Oak, MI

1d • Onsite

About The Position

This role involves scheduling patients for outpatient services, including coordinating appointments across various departments. Key duties include pre-registration, insurance verification, and obtaining prior authorizations. The Scheduler also oversees surgical boarding processes to ensure all necessary documentation and clearances are completed before procedures. Specialized scheduling and administrative support for orthopedic services are provided, ensuring timely communication between patients, providers, and surgical teams. The position requires maintaining accurate records and compliance with organizational and regulatory standards. As a team member at Corewell Health, you will contribute to delivering personalized health care to patients, members, and communities. Corewell Health is committed to cultivating and investing in its employees, fostering a collaborative environment of leaders and innovators dedicated to improving health, instilling humanity, and inspiring hope. It is a nationally recognized health system with an ambitious vision for advancement and excellence. Corewell Health is a not-for-profit health system providing health care and coverage with an exceptional team of 60,000+ dedicated people, including over 11,500 physicians and advanced practice providers and more than 15,000 nurses, across 22 hospitals, 300+ outpatient locations, and several post-acute facilities, along with Priority Health, a provider-sponsored health plan serving over 1.2 million members. The organization advocates for equity and is dedicated to diversity, equity, and inclusion.

Requirements

• High School Diploma or equivalent
• One year of experience in healthcare setting-prefer registration/scheduling, unit secretary or medical billing
• 30 WPM typing
• Customer service experience
• Telephone experience

Nice To Haves

• One year of secretarial training or equivalent experience
• Experience with one Contact, Epic, Outlook, 3rd party validation insurance websites and medical terminology

Responsibilities

• Responds to calls including patients, physicians, physicians’ office staff, peers, and determines the urgency of the situation.
• Suggests appropriate referrals.
• Answers telephones for department, prioritizes, screens, and redirects calls.
• Answers questions, handles routine matters and takes messages.
• Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet these goals.
• Will mail each patient a letter to confirm their appointment, inform patient about the test(s) and discuss the necessary preparation information if scheduled appointment is more than three (3) days out.
• Completes all types of outpatient registrations in a professional, accurate, customer-oriented and timely manner.
• Obtains information from patient health insurance or managed care identification card.
• Maintains forms in all printers at all times, which may require lifting or carrying cases of forms.
• Must have knowledge of all software and hardware computerized equipment.
• Works with individual physician offices and their office managers on obtaining correct information for scheduling appointments.
• Performs work of equal skill and responsibility as directed.
• May also perform work of a higher level in preparation for increased responsibilities or when the department requires.
• Attends all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards.
• Follows the hospital exposure control plans/blood borne and airborne pathogens.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Promotes effective working relations and works effectively as part of a department/unit team inter- and intradepartmental to facilitate the department’s/unit’s ability to meet its goals and objectives.
• Manages TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through Biogen website.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED