Scheduler
About The Position
The Scheduler is responsible for effective service delivery to clients, guiding, and directing Direct Support Professional (DSP) schedules. The Scheduler will assist with the assignment of appropriate staff to clients, schedule client services, identify problem situations and assist in problem solving to strive for optimum outcomes. Coordinates In-Home support services between DSPs and persons served Participate in staff meetings with Branch Manager and other staff Communicate with Management regarding situations needing special attention, any change of client's condition/needs, and any situation that may require disciplinary action of staff Ensures DSPs complete all required training Assists with providing training as necessary Assigns DSPs to schedules and appointments in a timely manner Monitors attendance and punctuality of DSPs for service appointments Maintains data integrity for all assigned, including templates, valid authorizations, time and attendance Assumes on-call responsibility, and in the absence of appropriate staffing, may provide client direct care Ensures home care services are in compliance with agency philosophy, policies and procedures, and in accordance with state and federal licensing laws & regulations Ensures submission of proper timekeeping and paperwork Other duties as assigned
Requirements
- Excellent customer service, communication, and problem solving skills
- Must be able to function well under pressure, make decisions quickly and manage confidential information
- High School Diploma
- Valid driver's license and insurance
- Two or more years of general office and computer experience
- Solid experience working with the public, presenting a friendly, professional appearance while interacting with people
Responsibilities
- Effective service delivery to clients
- Guiding and directing Direct Support Professional (DSP) schedules
- Assist with the assignment of appropriate staff to clients
- Schedule client services
- Identify problem situations and assist in problem solving to strive for optimum outcomes
- Coordinates In-Home support services between DSPs and persons served
- Participate in staff meetings with Branch Manager and other staff
- Communicate with Management regarding situations needing special attention, any change of client's condition/needs, and any situation that may require disciplinary action of staff
- Ensures DSPs complete all required training
- Assists with providing training as necessary
- Assigns DSPs to schedules and appointments in a timely manner
- Monitors attendance and punctuality of DSPs for service appointments
- Maintains data integrity for all assigned, including templates, valid authorizations, time and attendance
- Assumes on-call responsibility, and in the absence of appropriate staffing, may provide client direct care
- Ensures home care services are in compliance with agency philosophy, policies and procedures, and in accordance with state and federal licensing laws & regulations
- Ensures submission of proper timekeeping and paperwork
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
