Scheduler

National Dentex Labs•Hawthorne, CA

20d•Onsite

About The Position

Join West Coast Dental - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity in Hawthorne, CA for a Full Time Scheduler. The regular hours for this position are 7:30 a.m. to 4:30 p.m., Monday through Friday. These hours will be subject to change as business needs dictates; weekends may be scheduled occasionally on an as needed basis. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Requirements

Strong computer skills – MS Office - Excel, Word, Outlook
Intermediate level of comprehension of dental terminology
Ability to manage the daily work load following management policies and procedures
Good organization skills
Strong verbal and written communication skills
Strong computer skills – MS Office - Excel, Word, Outlook
Type a Minimum of 30 WPM

Nice To Haves

Preferred: High school diploma or GED
2+ year Professional experience

Responsibilities

Answer incoming calls related to new cases requesting a Rush service
Answer incoming calls related to the turn-around time of a case already in the lab
Call on incoming cases that have insufficient time for fabrication
Call on all late cases due to production delays
Document all COD refused cases
Re-enter cases for billing purposes
Check QC pull report and make necessary changes and adjustments to dates
Open and set up new accounts and prospects accounts for cases and product orders
Re-activate existing accounts that begin to send cases again
Enter new case information into dental lab management software daily
Verify case received against account number
Search and identify incorrect case accounts
Enter hold cases for DLMs and apply case bar code label accordingly
Enter lab verification cases
Generate and check the variety of reports and update accordingly
Gather information, record in system, resolve mixed case issue scenarios
Performs other related duties as assigned by the department manager
Responsible for all IOS and digital case entries (Downloading & Entering) when needed