Scheduler (Hybrid - Saginaw, MI)

Morley•Saginaw Charter Township, MI

1d•Hybrid

About The Position

About the Role Location: Saginaw, Michigan (Hybrid) Are you a strong communicator, comfortable over the phone and using email? Would you like to work a mid-shift? As a remote Scheduler at Morley, you'll work 11 a.m. - 8 p.m. Eastern time, Monday-Friday from the comfort of your home. Use your customer care skills to handle inbound and outbound documentation and communications as part of our reacquired vehicle management (RVM) team. What You'll Do Understand project operations and workflow processes to effectively manage scheduling tasks Handle inbound and outbound communications via phone and email, serving as the primary point of contact for inquiries on all cases needing to be scheduled Ensure accuracy and timeliness by communicating with relevant parties to complete scheduling tasks within specified timeframes Coordinate all aspects of scheduling between multiple parties, including dealerships, customers, attorneys and agents Document all interactions clearly within the RVM system to maintain accurate records Escalate cases requiring additional oversight or assistance to management Maintain regular and dependable attendance to support team success Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Hybrid Schedule This is a hybrid role, where you will work partly from home and partly on site at our Saginaw, Michigan, campus. See The Hybrid Experience section below for on-site perks and videos on what both experiences are like! Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). Skills for Success

Requirements

Familiar with a variety of work processes / activities (e.g., through job-related training and extensive on-the-job experience)
Computer proficiency, including MS Office
A positive self-starter attitude with a strong work ethic
Ability to meet deadlines with organizational skills
Excellent interpersonal skills and honed attention to detail
Strong conversational (phone) and email communication skills
High school diploma or equivalent
Three years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work on site at our office in Saginaw, Michigan, as needed
Able to work the following hours: 11 a.m. - 8 p.m. Eastern time Monday through Friday (no weekends!)
Must be able to stick to the schedule reliably
Secluded and distraction-free work environment
Required internet setup: High-speed internet delivered through a wired provider (cable or fiber) Computer must be physically connected to your modem / router using an Ethernet cable Wireless, 5G and satellite connections are not supported

Responsibilities

Understand project operations and workflow processes to effectively manage scheduling tasks
Handle inbound and outbound communications via phone and email, serving as the primary point of contact for inquiries on all cases needing to be scheduled
Ensure accuracy and timeliness by communicating with relevant parties to complete scheduling tasks within specified timeframes
Coordinate all aspects of scheduling between multiple parties, including dealerships, customers, attorneys and agents
Document all interactions clearly within the RVM system to maintain accurate records
Escalate cases requiring additional oversight or assistance to management
Maintain regular and dependable attendance to support team success
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)