Scheduler

Charles Drew Health Centers•Omaha, NE

22h•Onsite

About The Position

Under the direction of the Patient Access Manager, the Scheduler will present a professional and compassionate first phone impression to our patients by answering phone calls and scheduling appointments using the clinic's electronic health record system (EHR).

Requirements

High School Diploma or equivalent required
Call center experience in a primary health care setting, and a minimum of three (3) years of customer service training.
Experience as a scheduler or in a call center environment.
Strong communication skills
Strong customer service skills
Strong organizational skills
ability to handle multiple tasks independently
English

Nice To Haves

knowledge in NextGen
knowledge of medical terminology is preferred
Karen/ Burmese and Spanish is a plus

Responsibilities

Schedule appointments within the EHR in accordance with health center standards and appointment guidelines.
Provide appointment times and manage patient expectations by providing service and center-specific guidelines and instructions for health center visits.
Conduct outbound calls and schedule appointments accordingly
Maintain average scheduling time
Log in and be ready to receive or make calls as directed by schedule.
Maintain thorough understanding and knowledge of our healthcare services and programs in order to answer questions and direct calls appropriately.
Maintain confidentiality and exercise sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive client issues.
Maintain and adhere to all Joint Commission, OSHA, HIPAA and CDHC policies and guidelines.
Attend and participate in routine health center meetings and in-service trainings.
Other duties as assigned