Scheduler

The US Oncology Network•East Peoria, IL

11d•$16 - $25•Onsite

About The Position

Illinois CancerCare is seeking a full-time Scheduler to work at the Washington clinic. The Scheduler checks out patients after the clinic visit, schedules follow-up appointments, tests, and scans. The Scheduler also collect co-pays, conducts some pre-authorizations and answers phones. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Requirements

High School Diploma or GED required
3+ years of experience in a healthcare setting preferred
Strong communication and problem-solving skills
Ability to multitask in a fast-paced, patient-focused environment
Comfortable with EMR systems and HIPAA compliance
Experience with scheduling software and medical terminology
Ability to stay calm and compassionate under pressure
Team player with a positive attitude

Nice To Haves

CMA (Certified Medical Assistant) or CNA (Certified Nurse’s Assistant) preferred

Responsibilities

Schedule appointments for follow-up office visits, scans, laboratory tests, procedures and some referrals to outside offices.
Schedule treatment chairs for treatment patients that also are seeing a provider following the guidelines to schedule in the appropriate location and times.
Coordinate with patient all scheduled appointments. Communicate to patient instructions for tests.
Perform select billing functions such as but not limited to: collecting co-pays and co-insurances and code capturing the patient’s office visit.
Confirm lab and imaging diagnostic codes and enter in EMR. Coordinate with provider and correct if necessary.
Call outside facilities to schedule some scans and outside procedures. Records in the EMR and communicate and confirm to patient and patient care team.
Place all OSF and UPH orders into ELINK
Follow up on outside imaging QCL’s
Follow up on all 6 month and greater QCL’s; schedule follow up appointments and any diagnostic testing.
Count the petty cash box daily
Run the variance report every night before you leave.
Reschedule missed or changed appointment times, communicate and confirm rescheduled time to patient and record in EMR in accordance with standard policy and procedures.
Coordinate with the Administrative Assistant to ensure all consult, vacation and on-call schedules are accurate and up to date.
Manage your scheduling team providers schedules.
Complete all team Mosaiq mail messages and voicemails by the end of each day.
Perform any New Patient Scheduler duties as needed or assigned
May be required to provide cross-coverage for Medical Office Assistant.
Adherence to the ILCC employee handbook, HIPAA policies and ILCC code of conduct.
Performs clinical and clerical related responsibilities as requested or directed.
Travel to satellite clinic locations as needed.