Scheduler Representative I

Tenet Healthcare Corporation • Lexington, KY

32d

About The Position

Responsible for accurately scheduling diagnostic procedures. Conducts physician office/patient interviews, and explains hospital procedure guidelines and policies. Coordinates with clinical departments on schedule modifications.

Requirements

• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of software/system/equipment/PCs.
• Advance Customer service skills and experience
• Ability to work in a call center environment
• Ability to receive and express detailed information through oral and written communications
• High achievement in productivity.
• Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
• Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes.
• This position requires high-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards.
• High School Diploma or equivalent
• 1-4 year administrative experience in medical facility, health insurance, or related area.
• Must be able to sit at computer terminal for extended periods of time
• Occasionally lift/carry items weighing up to 25 lbs.
• Frequent prolonged standing, sitting, and walking
• Must be available to work hours and days as needed based on departmental/system demands.
• Resolves Physician's office and Patient issues.
• May experience extreme patient volumes and uncooperative Patients.

Nice To Haves

• Knowledge of function and relationships within a hospital environment preferred
• Course in Medical Terminology preferred
• 2+ years in Patient Access/Scheduling preferred.
• Some college coursework is preferred

Responsibilities

• Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process.
• Enters data in scheduling system or other applications.
• Provides the customer with prep and other appointment instructions.
• Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers' requests.
• Answers telephone calls according to designated scripting for the scheduling process.
• Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
• Notifies customer of physician order, pre-authorization and other financial clearance requirements.
• Performs functions of other PASU functions or registration when requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees